Your plan will list a range of supports you need to live your life to the full. Some of your supports may be arranged through existing mainstream and or local community organisations. Some may be more specialised with expert knowledge and professional staff who have experience of working with people with disability.
The NDIS was established to give you the power to choose your own supports and service providers. You can do your own research on providers or get assistance from the NDIS agency (NDIA). You should also talk with other people with disability, family members or carers about what works or doesn’t work for them.
If you’re self-managing you can choose to employ your providers directly. If not, the NDIS agency will manage it all for you and those providers will all be registered to provide NDIS services and supports.
What you should consider when choosing supports
Here are some things to consider when choosing your service provider:
- Which of the providers in my area can offer the kinds of supports that I may need?
- Do the supports offered by any of the providers meet my personal needs and help me to achieve any of the goals I’ve set for myself?
- Will the provider work to support me as an individual with rights?
- How will the provider ensure I have choice and control over how its support me?
- Can the provider guarantee flexibility of support that fits my life?
- What skills and experience do their staff members have?
- Does the provider charge a fair price?
- What evidence can the provide show to me that it delivers high quality support?
- Does the provider have feedback and complaints systems that are independent of their service delivery systems?
- What do other people with disability or carers say about the quality of the support the provider delivers to them?
The NDIA has a price guide that it uses to calculate the amount of money you receive for supports based on your plan. The price lists are updated regularly.
The NDIA also defines reasonable and necessary supports.