Your plan will list a range of supports you need to live your life to the full. Some of your supports may be arranged through existing mainstream and or local community organisations. Some may be more specialised with expert knowledge and professional staff who have experience of working with people with disability.

The NDIS was established to give you the power to choose your own supports and service providers. You can do your own research on providers or get assistance from the NDIS agency (NDIA). You should also talk with other people with disability, family members or carers about what works or doesn’t work for them.

If you’re self-managing you can choose to employ your providers directly. If not, the NDIS agency will manage it all for you and those providers will all be registered to provide NDIS services and supports.

What you should consider when choosing supports

Here are some things to consider when choosing your service provider:

  • Which of the providers in my area can offer the kinds of supports that I may need?
  • Do the supports offered by any of the providers meet my personal needs and help me to achieve any of the goals I’ve set for myself?
  • Will the provider work to support me as an individual with rights?
  • How will the provider ensure I have choice and control over how its support me?
  • Can the provider guarantee flexibility of support that fits my life?
  • What skills and experience do their staff members have?
  • Does the provider charge a fair price?
  • What evidence can the provide show to me that it delivers high quality support?
  • Does the provider have feedback and complaints systems that are independent of their service delivery systems?
  • What do other people with disability or carers say about the quality of the support the provider delivers to them?

Support budgets

The NDIA has a price guide that it uses to calculate the amount of money you receive for supports based on your plan. The price lists are updated regularly.

The NDIA also defines reasonable and necessary supports.


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Caroline and Siobhan Daley
When choosing a support worker you have to make sure you know what qualities you want them to have.

Whether you want someone fun or someone motivating. There is someone out there for you. You just have to look around until you find the one that best suits what you want.

Stephen Hallinan
There are a number of supports in my plan but the main ones are the supports that have been transferred from the old block funding to the new.

I think they’re called flexible supports, which basically means I have just transferred my existing supports to being managed by the agency.

There is also the self-directed support, which they give me a budget that I can use to purchase services I require, services which would be more ad hoc, that might be difficult to plan for.

Jane Paadekooper and Molly van Beek
I have found the NDIS to be very, very supportive and in actual fact there have been a few things, which have been needed to be added to the plan as we’ve gone along.

And there has been nothing, no negative feedback that has come back through.

In actual fact we have been told if there is anything you can think of along the way that will support Molly then we would like to be able to help out with that.

With the services I was able to choose if I wanted to bring in new or if I wanted to be able to access ones that I have met up with briefly through early intervention.

I was actually able to pick the therapists and put together my team of: speech therapists, which were specialised, in non-verbal and sensory issues, physiotherapists that I had worked with since Lily was one, the occupational therapist which had come into contact with Lily at group Prelude sessions, the case planner at Prelude that was able to guide me in the right direction with everything.

Caroline and Siobhan Daley
Knowing that the NDIS was coming in and that one day we would be able to control that process.

Through Siobhan’s sport we were fortunate enough to meet a lot of support workers and to see them, I guess in that we were just standing back in that I’m-the-parent-of-someone role so they weren’t on their best behaviour for me, they weren’t doing anything, they were just being them and as people moved between roles I would go “one day I will be able to employ you…do you mind if I contact you?”

And that is what we did and that is where the bulk of our crew have come from.

We have had some through the agency for some of that regular stuff, we’ve employed an agency and they were new to us, but again Siobhan had an idea of what qualities she wanted them to have and we’ve done well, we’ve got some really good ones.

Leigh Creighton
My advice to people with disabilities is look for your support worker that you are connected to.

Go with your brain, go with your mind saying “Is this the right one, or is this the wrong one”?

They need to look for someone who they are connected to, someone they can spend time with, someone pretty much doing what they are doing what would they want out of life.

Related FAQs

Can I keep my current services if I’m happy with them? Can I choose my supports? Where I can search for what services are available? Will we be able to choose the type of support we receive?